Terms of service
PAYMENT
After placing an order on the website, you have 2 banking days to settle your balance. Please email the proof of payment to notedjournalph@gmail.com. We cannot proceed with any order without proof of payment.
We accept 2 payment options:
1. BPI
You can pay thru bank deposit or online transfer.
Please send an email to notedjournalph@gmail.com if you need the QR code
2. GCASH
BANK ACCOUNT and GCASH details will be automatically sent to your email address after successfully placing an order.
CANCELLATION/ CHANGE OF ORDERS
Cancellation of orders is not allowed. Once you placed your order, we immediately prepare and process the necessary steps needed to complete the package. We appreciate it if you give importance to our early efforts, since we really do spend a lot of time on everything.
Change of order is not allowed. Please do not CHECK OUT your cart if you are not 100% sure yet. If you have any questions regarding the product, you can email us first.
Placing another order to cancel or make changes to the first one is not allowed.
All prices on the website are final. We do not give further discounts unless there's an ongoing promo that requires a discount code: usually announced on our Instagram, Facebook page, Facebook group or website home page.
FREQUENTLY ASKED QUESTIONS
SHOP
Where is your shop located?
Our HQ is located in Quezon City, Philippines. We only sell thru the website. We do not have a physical shop.
PROCESSING TIME
How long is your production time?
All our products with vegan leather material are made to order, except for CANVAS SERIES, GRID NOTEBOOKS & DOTTED NOTEBOOKS
For MADE-TO-ORDER, we usually need 1-2 weeks lead time for production but if you order in bulk, we need 2-4 weeks, depending on the # of items.
Day 1 of production starts on the day after we receive your payment.
For ON-HAND products, we need 2-3 days of processing time.
After processing your order, we will ship it on the next business day
No processing during weekends and holidays.
You will be notified via email when your package has been shipped.
Unfortunately, we cannot update each and every customer from time to time, but we will do our best to notify you whenever there are changes & delays.
What’s the estimated date/time of arrival of my order? (Philippines)
If you are from Metro Manila, you can expect the package within 1-2 days after shipping out. The provincial address might take 4-7 days or even 14 days, depending on the location & parcel traffic.
You can also book Grab Express or Lalamove just in case you want your parcel to be delivered the same day once it's ready for shipping. If you wish to do this, please include it in the NOTES section before checking out. Deduct the shipping fee rate to your billing before sending the payment.
For more information on local & international shipping, check out the shipping policy.
Can you rush an item?
Depends on your order and the other orders that we have on our plate by the time you inquire. Please email us first before placing an order that needs to be done or received in a certain time/ date.
AVAILABLE ITEMS:
Are all items on the website available for purchase?
Yes, except if you see a SOLD OUT sign.
Do you have on-hand items?
Yes. All canvas products, planners & notebooks are available on-hand except for products with vegan leather.
CUSTOM ORDERS:
Do you accept custom orders?
Yes, we may accept custom orders but it depends on the products.
We usually receive custom orders for Traveler's Notebook & Planner Covers.
We do not accept custom orders for notebook inserts as of the moment
If you have a custom design for a notebook cover, please email a sketch of your layout, with your choice of color.
Include planner dimensions in CM - length, wide open, height and width (thickness)
Then we will check if it is doable, followed by a price quotation
Once we've agreed on everything, we will send a custom link - you will have to add this to your cart and do the checkout on your own.
Email us at notedjournalph@gmail.com
BULK ORDERS:
Do you accept bulk orders?
Yes, we can accept bulk orders depending on the deliverables and schedule.
We give bulk discounted prices starting from 50 pieces and above
We can only issue the invoice from the website when you order as a receipt. It will be automatically sent to your email after placing an order.
Please send sketches or pegs if you wish to order a custom design.
Bulk orders usually take 3-4 weeks of production (minimum) and will adjust depending on the number of items. Acquiring leathers (If we do not have enough stock) from our supplier might take a while and not be included in the 3-4 weeks' time.